Refund policy

You may return most new, unopened items sold within 30 days of delivery for a full refund. We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

Please contact us to obtain an RMA number from within 30 days of delivery.

Returning An Item

- You are responsible for the returning shipping fee.
- Please don't return directly to the address on the received package.
- Please send back the package with normal shipping, not express shipping.
- We suggest all returns be sent with a traceable carrier.
- Please kindly attach the RMA # number on the outside or enclosed inside the package. We cannot accept any returns without an RMA # and your shipment will be returned to you.
- Ship the item back to us within 10 days of receiving an RMA number, if not your RMA number will be voided.
- Please allow 2-4 business days for the processing of the returns/exchanges.
- Refunds will in most cases be issued to the same credit card used for the original purchase.
- Please allow up to 15 business days for the credit to appear on your credit card statement.

Personalized Items
All personalized items are non-returnable and non-refundable. If it is determined that your order was printed in error on our part, damaged, or defective, we will reprint your order and ship it, free of charge, or refund your account based upon your preference.